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**Lizy Hoeffer, Chief Experience Officer, CrossCountry Mortgage** joins States Title’s Senior Customer Success Manager, Nate Jones to discuss leveraging technology for a **unified customer experience**, how to help realtors and customers understand the home-buying process, and **tips and predictions to prepare for 2021**.

**About Lizy Hoeffer:**

Lizy has been ranked No. 1 female loan officer in the nation for most closed loans (Scotsman Guide, 2018) and as the No. 1 Hispanic loan officer in the nation (NAHREP, 2018).

With over 16 years of mortgage industry experience, Lizy is currently the Chief Experience Officer for CrossCountry Mortgage, a leading independent mortgage banking company.

She started as a receptionist in the mortgage industry and has worked her way to become a top 1 percent originator and closed over 800 loans in 2018.

Listen to this podcast and catch up on past Ask the Expert episodes through your favorite streaming platforms: [Spotify](https://open.spotify.com/show/1vqbBoOlecmTpydKqxjLUH?si=nxb-Ce7iR1WzJMmA-D93BA)  |  [Apple Podcasts](https://podcasts.apple.com/us/podcast/ask-the-expert/id1513249432#)  |  [Google Podcasts](https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5idXp6c3Byb3V0LmNvbS8xMDM4MzQzLnJzcw?ved=0CBUQ27cFahcKEwi4xurbj9_qAhUAAAAAHQAAAAAQAQ)

### The future is ready for you.